How do I know if ordering online is secure?
To help determine if your connection is secure, look at the status bar of your browser window. For example, if you see an unbroken key or a closed lock (depending on your browser), the Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. It would be best if you also verified that the URL for the page you are on includes “HTTPS” at the beginning. Most browsers offer additional security alerts as well.
How can I change or cancel my order after it has been submitted?
Payment or billing information cannot be altered once an order is placed. To request changes to your order, you must contact Customer Service.
EMAIL US: [email protected]
Payment method
We use Square, Stripe, and Paypal for payment and the following cards are accepted: JCB, VISA, MASTERCARD, and AMERICAN EXPRESS.
When will my credit card be charged?
Your credit card will be charged for the cost of each item as it ships. Therefore, you may see multiple credit card charges if you have an order containing multiple items shipped at different times.
Can I use third-party filters with this pitcher?
We recommend manufacturer-approved cartridges only. Unauthorized filters may leak, underperform, or void warranties. Check compatibility charts in your manual.
Why is my filtered water flow slow?
A slowing flow usually indicates:
- Air bubbles trapped in a new filter (run 2 cycles to flush).
- Mineral buildup in hard water (soak filter in vinegar solution).
- Clogged pores from sediment-heavy water (replace filter early).
Is the pitcher dishwasher-safe?
Only the lid and reservoir (no filter) are top-rack dishwasher-safe. Handwash the pitcher body with mild soap to avoid warping.
How do I store the pitcher long-term?
Empty the water, remove the filter, and dry all parts completely. Store disassembled in a cool, shaded place. Reactivate filters by soaking before reuse.
